Christmas Trade & Dispatch (Dec 2025 - Jan 2026)

  • Orders placed before 2pm AEST on Dec 24th will be dispatched same day. All orders placed after 2:00pm AEST on Dec 24th to Dec 29th will be dispatched on Monday 29th Dec.

  • All orders placed after 2:00pm AEST on Dec 30th to Jan 5th 2026 will be dispatched on Jan 5th 2026 (Monday - when we resume normal trade of business).

All orders are sent via Australia Post. Due to the high volume of parcels shipped across Australia between December & January.. delays are possible! To avoid any disappointment we recommend placing your order with Express Shipping to receive your purchase in a timely manner. If you require more information regarding ETA's / delivery to your area, please refer to the Australia Post website linked below.

AUS POST WEBSITE

Shipping Options for Online Orders

  • URGENT DISPATCH

    Urgent Dispatch orders must be paid before 11:00am EAST to be prioritised for early dispatch separately between roughly 11:00am - 1:00pm.

    Urgent Dispatch is sent with Aus Post Express service, however the package will be handed over asap, making earlier delivery runs/flights to your area, for the quickest time-frame possible!

  • EXPRESS SHIPPING

    Express shipping with AUS POST is usually estimated at 1-3 business days, however many of our customers in metro area 's receive our shipments over night! We offer same day dispatch for all orders placed before 2:00pm AEST each business day. To check accurate ETA's for your area, we recommend heading to www.auspost.com AUS POST DELIVERY ETA

  • STANDARD SHIPPING

    Standard shipping with AUS POST is usually estimated at 2-7 business days, we offer same day dispatch for all orders placed before 2:00pm AEST each business day. To check accurate ETA's for your area, we recommend heading to www.auspost.com AUS POST DELIVERY ETA

Shipping & Returns

Shipping Conditions:

HR Hair Collective is committed to providing our customers with a prompt & timely delivery for all online orders. We dispatch daily and offer same-day dispatch on all order placed before 2:00pm AEST and provide x3 dispatch options. 

  • URGENT DISPATCH EXPRESS (ETA: 1-2 Business Days for metro areas)
  • Express Shipping (ETA: 1 – 3 Business days) 
  • Standard Shipping ETA: (2 – 7 Business days) 

We use Australia Post services for all orders, the above time frames are estimates, if you required more information on shipping & delivery info for your area, you can view this by heading to AUS POST DELIVERY INFO

All orders will be dispatched within 24hrs of the following business day (Monday – Friday)

  • Although HR Hair Collective takes the upmost care & attention to ensure your order is dispatched efficiently as possible, we can not take responsibility in the unlikely event of postage delays or any other form of delay/missing items once dispatch has been made once your is handed over to Aus Post for shipping. 
  • If you would like to process an order with shipping insurance, this is possible by contacting our team on info@hrhaircollective.com BEFORE completing your order online. 
  • HR Hair Collective ensures all products/items are dispatched in perfect retail condition, and can not take responsibility in the unlikely event that damage is caused while in transit with Aus Post or any loss/damage caused during or after delivery. 

Returns & Exchange Policy: 

At HR Hair Collective, our team understands that shopping online can be difficult at times, which is why we have developed an easy 30 Day Return & Exchange Policy.

  • If you would like to return/exchange a product it must be returned back to our office in all original packaging. As we sell human hair products, for health & safety reasons we can not accept any hair extensions & accessories back if it is not in the original packaging & condition, please ensure the silver bands that bound our extensions together have not been released & are still connected to the original packaging.

If you would like to return or exchange an order purchased, please follow the steps below;

  • Ensure your item has been purchased within the last 30 days ( Due to the nature of our products/items we can not accept any items for exchange or return passed the 30 days period of purchase
  • Ensure the product & product packaging is in it’s original & resalable condition
  • Contact our team via email: info@hrhaircollective.com
  • Please post your item back with your order invoice included, to the address below;

Address: HR HAIR COLLECTIVE, 60 Peninsula Drive, Bilambil Heights, 2486, NSW, Australia -  contact number: +61 428 020 759

  • Once you have posted your item back to the above address, please email info@hrhaircollective.com with the following information;
  1. Your first & last name
  2. Your order number
  3. Your return tracking number
  4. Reason for refund/exchange request
  • Once we have received your package we will assess the return & be in contact within 1-2 business days

General Returns Policy:

  • Before opening or using our products/items purchased from www.hairreview.com.au please ensure you are 100% satisfied with the product/item you have received.
  • Once you have opened or used your product/item you will no longer be eligible for a return or exchange.
  • Before opening or using any products purchased from Hair Review Pty Ltd (www.hairreview.com.au) our company always recommends that you (the buyer) thoroughly reads through the instructions & ingredients presented on the product/item packaging