Shipping Options for Online Orders

  • URGENT DISPATCH

    Urgent Dispatch orders must be paid before 11:00am EAST to be prioritised for early dispatch separately between roughly 11:00am - 1:00pm.

    Urgent Dispatch is sent with Aus Post Express service, however the package will be handed over asap, making earlier delivery runs/flights to your area, for the quickest time-frame possible!

  • EXPRESS SHIPPING

    Express shipping with AUS POST is usually estimated at 1-3 business days, however many of our customers in metro area 's receive our shipments over night! We offer same day dispatch for all orders placed before 2:00pm AEST each business day. To check accurate ETA's for your area, we recommend heading to www.auspost.com AUS POST DELIVERY ETA

  • STANDARD SHIPPING

    Standard shipping with AUS POST is usually estimated at 2-7 business days, we offer same day dispatch for all orders placed before 2:00pm AEST each business day. To check accurate ETA's for your area, we recommend heading to www.auspost.com AUS POST DELIVERY ETA

Shipping & Returns

Shipping Services | Estimated Timeframes 
HR Hair Collective proudly offers fast & effective shipping options, providing ‘Same-day Dispatch’ on all online orders placed before 2:00pm AEST - each business day. All orders placed after our daily cut-off time (2:00pm AEST) will be dispatched promptly the following business day. 
All estimated shipping time-frames are provided as a guideline by Australia Post - who handles all general shipments & deliveries for customers. Please note, all estimated times-frames may be subject to change due to factors outside of our control such as; location (rural & remote areas), peak shipping seasons, weather conditions, natural disasters and isolated/unforeseen circumstances.
  • Express Shipping (ETA: 1 – 3 Business days) 
  • Standard Shipping ETA: (2 – 7 Business days) 
  • URGENT DISPATCH (Details at top of page)
Shipment & Delivery | Terms & Conditions 
For all Terms & Conditions on shipments/deliveries, customers should head to Australia Post directly via www.auspost.com.au or call 13 POST (13 7678). Australia Post will always aim to deliver your shipment to the nominated receiver address as soon as possible (typically between Monday - Friday, 7:30am - 6:00pm). Whether a commercial or residential address - all shipments are treated equally and are scheduled accordingly to Australia Post regular delivery routes. Specific/individual delivery preferences such as;  business operating days, hours or drop off needs & instructions may not always be taken into consideration. If your shipment requires a specific delivery request, our business recommends you to contact Australia Post directly with your requests for the best outcome, once HR Hair Collective confirms your order & sends through your dispatch & tracking information. To contact Australia Post directly head to www.auspost.com.au or call 13 POST (13 7678), you can also set up a free registered MyPost account via the Australia Post ‘auspost' app or website, which automatically links to your address, allowing you to update delivery preferences. 

SHIPPING INSURANCE & SIGNATURE DELIVERY REQUESTS:

  • HR Hair Collective ensures all products & orders are carefully inspected, and in perfect retail condition before dispatch.
  • Our business will always make every effort to ensure the safe arrival of your order. With this in mind, we can not accept full responsibility - in an unlikely event that loss or damage that occurs to an item or order once in possession with Australia Post, such as; shipping transit times, during delivery, or after delivery to the nominated shipping address.
  • If you would like to process an order with shipping insurance or upgrade your shipping to 'signature on delivery' - this is possible by contacting our team on info@hrhaircollective.com or call 0428 020 759 before placing your order online.
  • Please be aware; Once your order is placed &/or dispatched, it is very difficult to change/update your shipping service option once booked and with Australia Post, However we will make every effort to help where possible, please contact our team before placing your order & for more information. 

Returns & Exchange Policy: 

At HR Hair Collective, our team understands that shopping online can be difficult at times, which is why we have developed an easy 30 Day Return & Exchange Policy.
  • If you would like to return/exchange a product it must be returned back to our office in all original packaging. As we sell human hair products, for health & safety reasons we can not accept any hair extensions & accessories back if it is not in the original packaging & condition, please ensure the silver bands that bound our extensions together have not been released & are still connected to the original packaging.

If you would like to return or exchange an order purchased, please follow the steps below;

  • Ensure your item has been purchased within the last 30 days ( Due to the nature of our products/items we can not accept any items for exchange or return passed the 30 days period of purchase
  • Ensure the product & product packaging is in it’s original & resalable condition
  • Contact our team via email: info@hrhaircollective.com
  • Please post your item back with your order invoice included, to the address below;

Address: HR HAIR COLLECTIVE, 60 Peninsula Drive, Bilambil Heights, 2486, NSW, Australia -  contact number: +61 428 020 759

  • Once you have posted your item back to the above address, please email info@hrhaircollective.com with the following information;
  1. Your first & last name
  2. Your order number
  3. Your return tracking number
  4. Reason for refund/exchange request
  • Once we have received your package we will assess the return & be in contact within 1-2 business days

General Returns Policy:

  • Before opening or using our products/items purchased from www.hairreview.com.au please ensure you are 100% satisfied with the product/item you have received.
  • Once you have opened or used your product/item you will no longer be eligible for a return or exchange.
  • Before opening or using any products purchased from Hair Review Pty Ltd (www.hairreview.com.au) our company always recommends that you (the buyer) thoroughly reads through the instructions & ingredients presented on the product/item packaging